Personal information used in care
Progress Physiotherapy collects information needed to assess and provide care, maintain clinical records, arrange appointments and billing, and communicate with other providers or insurers when authorized or required. This may include contact details, relevant health history, assessment findings, treatment goals and payment or insurance information.
Safeguarding and access
Access to records is limited to authorized staff. The clinic uses administrative, physical and electronic safeguards for personal information. You may contact the clinic about access to, or correction of, your record, subject to applicable legal and professional requirements.
Online booking and this website
The Book buttons take you to Cliniko, the clinic’s external booking service. Review the information shown there before submitting an appointment request. This website does not include a patient intake form. For questions about website data and online booking, contact the clinic.
Website measurement and cookies
With your permission, we use Google Analytics and Google Ads measurement to understand website visits, booking-link clicks and the effectiveness of our advertising. Google may receive information such as the page visited, browser and device details, referral information and cookie identifiers. This can involve processing outside Canada. A booking-link click is not a confirmed appointment.
Optional Google measurement is off until you choose “Accept all” or enable a category in “Manage preferences.” “Essential only” leaves all optional Google measurement off without affecting the website or your ability to book. The preferences panel has separate controls for Analytics and advertising measurement cookies. If you enable either category, Google’s shared tag loads and may send limited cookieless measurement signals even where cookie permission is denied. Analytics is disabled when its category is off; advertising cookies are disabled when their category is off. We disable Google signals and advertising personalization in this website’s tag configuration. We do not send clinical records, names, email addresses or appointment details through our custom click events.
Your choice is stored in this browser for up to six months. You can change it using Cookie settings in the footer. Changing your choice affects future website measurement; it does not erase information already processed by Google. Cliniko is a separate service with its own privacy settings.
Read Google’s Privacy Policy and Cliniko’s Privacy Policy. Please contact the clinic with questions about personal information.
Contact the privacy officer
Progress Physiotherapy
2437 Princess Street, Suite 202
Kingston, ON K7M 3G1
613-634-1100
info@progressphysio.com