At Progress Physiotherapy, your privacy is important to us. We are committed to protecting your personal information and ensuring it is collected, used, and disclosed only as necessary to provide you with safe, effective care and service. This document outlines how we handle your personal information in accordance with applicable privacy legislation and professional standards.
Privacy Policy
What Information We Collect
We collect personal health information such as:
- Your name, home address, phone number, and email
- Date of birth and emergency contact details
- Medical and health history, including family history
- Results of physical assessments, medical tests, and imaging
- Current health status and treatment goals
- Insurance or third-party payer information (if applicable)
Why We Collect This Information
Your information is collected primarily for the following purposes:
- To assess your health needs and provide appropriate physiotherapy care
- To monitor progress and adjust treatment over time
- To maintain accurate clinical records in accordance with professional regulations
We also use your information for related purposes, including:
- Billing and collecting payment for services rendered
- Communicating with third-party payers (e.g., WSIB, insurance companies, Veterans Affairs) when authorized or required
- Coordinating care with other healthcare professionals, with your consent
Regulatory and Legal Requirements
As a regulated health care provider, we must comply with the standards of the College of Physiotherapists of Ontario. This includes allowing the College to inspect our records or interview staff if required for regulatory audits or investigations. In such cases, they are authorized by law to access personal health information without patient consent.
Safeguarding Your Information
We take the confidentiality and security of your personal information seriously. We use administrative, physical, and technological safeguards to protect it:
- Paper records are stored securely and shredded when no longer needed
- Electronic records are password-protected and stored on secure systems
- Access is limited to authorized staff who are trained on our privacy policies
- Electronic communications are sent through secure channels whenever possible
Retention and Access
We are required by law to retain your personal health records for at least 10 years from the date of your last visit (or from the day a minor patient turns 18, plus 10 years).
You have the right to:
- Request access to your personal health record
- Ask for corrections if you believe your information is inaccurate or incomplete
- Withdraw consent for certain uses or disclosures, subject to legal or professional obligations
Contact Us
If you have questions about how your information is handled or wish to access your record, please contact our Privacy Officer at:
Progress Physiotherapy
202-2437 Princess St. Kingston ON K7M 3G1
(613) 634-1100
info@progressphysio.com
We are committed to protecting your privacy and supporting your right to transparent care.